Online Concert FAQs
I have difficulty receiving HPO emails, or I do not receive them at all. How can I be sure I receive access to my online concert purchases?
Email client security settings can sometimes prevent our emails from arriving in your inbox. Be sure to add firstname.lastname@example.org and email@example.com to your email address book. You can also check to see if our emails are landing in your Junk Mail folder (or for Gmail users, the “Promotions” tab). Work or school emails often have very high-security settings that may be blocking our emails. We also strongly encourage our patrons to subscribe to our e-newsletter. Click Join Email List at the very top of this page to sign up. If you have not received an email providing access to a concert you purchased 24hrs in advance of the concert, please email firstname.lastname@example.org.
Can I purchase online concerts for someone else?
To purchase digital concerts for friends or family living in another household, place an order including the name and email of the family member or friend you would like associated with this concert package at checkout. You might also consider purchasing a gift card for a friend or family so that they can select their own concerts!
Can I share my account password with people outside of my household?
We ask patrons to please not share their account password outside of their household. Broadcast links will not be made available publicly. We appreciate the cooperation of our community in understanding that all online concert broadcast tickets are not shareable between households.
Can I re-watch a broadcast?
Yes, you can view the concert on-demand as many times as you like within 30 days of the original premiere date.