If a concert on sale to live audiences is cancelled due to health and safety recommendations, exchanges and refunds will be offered.
Live concert exchanges
The HPO will perform ticket exchanges up to 48 hours prior to the concert you hold tickets for. Exchanges are free to subscribers and cost $6 per ticket for single-ticket buyers.
Exchanges are subject to availability. The HPO cannot guarantee the same seats for exchanges but will provide the closest seats available.
Exchanges can only be made for concerts in the same season.
Tickets for past performances cannot be exchanged or returned for a tax receipt.
The HPO will exchange one ticket for each ticket you wish to exchange. If a new ticket costs more than the ticket you previously held, you will be charged the difference.
Delivery method for new tickets
Once you have completed the exchange, please destroy your original tickets as they will no longer be valid.
- Email: Print your ticket at home, or present the ticket electronically on concert night.
- Mail: If the ticket exchange is at least 10 business days before the concert, we can mail your new ticket(s) through Canada Post.
Sales of concert tickets, concert packages, gift certificates and service charges are final. There are no refunds unless a concert is cancelled by the HPO following health and safety recommendations.
Lost or Misplaced Tickets
If you lose your digital concert tickets, contact the HPO Box Office by phone at 905-526-7756, or by email at email@example.com.
The Hamilton Philharmonic Orchestra is committed to honouring its performance schedule. All live performances proceed as scheduled despite weather conditions and traffic delays.
If travelling to FirstOntario Concert Hall in inclement weather, please allow extra time and check the HSR for delays and updates.
The Hamilton Philharmonic Orchestra regrets that tickets not used due to inclement weather, traffic delays, or HSR closures cannot be refunded, exchanged or returned for a tax receipt.
Tickets for FirstOntario Concert Hall also include a Capital Improvement Fee (CIF) charge of $3.50 per ticket. There is a $4 fee associated with purchasing tickets or concert packages online.